3.What is our payment method? 

Western Union

Our main payment gateway is WU, one of the worlds safest and easiest way to pay online. We provide 10% discount for WU payment.Please contact our live help to give your payment information below if you pay with WU. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)

Credit Card
In order to pay directly with your credit card you should choose this option in the checkout. We accept the following credit cards directly with our Merchant account: Visa, Mastercard, Visa Electron, MC Maestro, Direct Debit. Some buyers have trouble with direct credit card payment, maybe their card will get declined or another technical problem will occur, if this happens to you we strongly suggest you go back and choose the payment option of Moneybookers.com for your order. 

4.Why the order I paid was canceled?

If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

5.How do I cancel the order?

All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.

6.How long will it take to delivery?  

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 work days normally. The second part is the actual shipping time. This is the time that it takes for the package

to be delivered by the couriers to the destination. EMS shipping normally takes 5-7 work days, and the slow shipping method normally takes 7-10 work days.

7.How do I track my order?

We ship via EXPRESS MAIL SERVICE to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.

8.Can I trust to shop on this website?